Yes. The landlord must provide tenants with their contact information such as a mailing address and physical location. That way, tenants can contact the landlord to pay rent or if they have problems with their rental unit. The landlord can provide this information in a Notice of Landlord. which is a dated and signed notice. The landlord must give the notice to the tenant within 7 days of the tenant moving into the rental property. The landlord can also provide this information in the lease. Otherwise, they can post it in a common area of the rental building such as the lobby or mail room.
In case the tenant does not have the landlord’s contact information, they can speak with other tenants to find out if they know how to locate the landlord. If the tenant pays rent by cheque, then the person who accepts the cheque or wherever the cheque is sent to may be where a tenant can locate the landlord.
If the landlord fails to provide any contact information, it may be an offence under the Residential Tenancies Act. The tenant can contact Service Alberta to speak to someone about the complaint process.
March 2020
