If you require advice or assistance dealing with your renting matter, the following government-run services may be able to help.
Landlord & Tenant Advisory Board
If you live in Edmonton, your local Landlord and Tenant Advisory Board (780-496-5959) may be able to help you. The Board can:
- provide information to landlords and tenants on renting matters;
- receive complaints and try to resolve disputes between landlords and tenants through mediation; and
- make information available to educate and advise landlords and tenants about their legal rights and responsibilities.
Services offered will depend on the resources available to the Board. Information can generally be obtained in person or by phone.
If there is no Board available in your area, please contact Service Alberta.
Service Alberta – Government of Alberta
Service Alberta is the Government of Alberta ministry responsible for landlord and tenant matters. They have produced a resource for landlords and tenants called the RTA Handbook. You can contact Service Alberta’s Consumer Contact Centre for the following matters:
To reach the Consumer Contact Centre:
- Edmonton: 780-427-4088
- Alberta: 1-877-427-4088
- By E-mail: firstname.lastname@example.org
Note: Service Alberta cannot provide legal advice to Albertans.
Alberta Health Services’ Environmental Public Health is responsible for ensuring all rental properties in Alberta meet the Minimum Housing and Health Standards
If you have a question about the Minimum Housing and Health Standards or would like to inquire about having a health inspector visit your property, call Health Link at 811.
Residential Tenancy Dispute Resolution Service
In Alberta, landlords and tenants can make an application at the Residential Tenancy Dispute Resolution Service (RTDRS) to resolve their problem. RTDRS can be a faster, less expensive, and less intimidating alternative to going to court.
Any tenant or landlord who has an issue that falls under the Residential Tenancies Act can apply to RTDRS for a resolution. This includes matters relating to evictions, unpaid rent, unreturned security deposits, damages, repairs, or other disagreements.
To make an application, certain forms must be filled out, filed, and given to the person or business the application is being made against. The matter will be heard before a Dispute Resolution Officer who is authorized to make binding decisions on claims of up to $50,000. Low-income individuals may be eligible to have the application fee waived.
For more information about the RTDRS process, call:
- Edmonton: 780-644-3000
- Outside of Edmonton: (toll-free) 310-0000 then 780-644-3000
Provincial Court of Alberta – Residential Tenancies Process
Landlords and Tenants can also apply to the Provincial Court of Alberta to resolve their disputes. Provincial Court will deal with the same matters that are dealt with by the Residential Tenancy Dispute Resolution Service. Filing an application in Provincial Court costs more money and can take longer.
The Provincial Court will also deal with matters that do not fall under the Residential Tenancies Act such as problems between roommates or situations where a landlord and tenant are living together. These matters would generally be dealt with in Small Claims Court.
Alberta Utilities Commission – Winter Utility Reconnection Program (WURPP)
If your electricity or natural gas services are disconnected, the AUC can help. Visit this site to learn more about Winter Rules and learn more your your options and how the AUC can help.
The UCA has a mandate to educate, advocate, and mediate for Alberta’s residential, farm, and small business electricity and natural gas consumers. Please note: The UCA mandate does not include water billing or other water related issues. Please contact your service provider directly to discuss issues or concerns.