Yes. A landlord must provide tenants with a mailing address and physical location so that tenants can contact the landlord to pay rent or if they have problems with their rental unit. A landlord can provide this information in a Notice of Landlord, which is a dated and signed notice that the landlord gives a tenant within 7 days of the tenant moving into the rental property. A landlord can also provide this information in the lease or by posting it in a common area of the rental building such as the lobby or mail room.
If a tenant does not have the landlord’s contact information, he or she may want to speak with other tenants to find out if they know how to locate the landlord. If rent is paid by cheque, then the person who accepts the cheque or wherever the cheque is mailed may be where a tenant can locate the landlord.
If the landlord has failed to provide any contact information, the landlord may have committed an offence under the Residential Tenancies Act. The tenant may wish to contact Service Alberta to speak to someone about the complaint process.